Duties & responsibilities

He/she is (partly) responsible for: 

Increasing customer satisfaction by speaking to remote customers in a customer-friendly and professional manner

- Improves customer satisfaction by speaking to customers professionally via phone, email and chat.

- Uses knowledge of products and product availability to best assist the customer within the first-line contact moment.

- Helps customers on their way within our organisation and connects customers to the appropriate colleague and/or department.

Increases customer satisfaction by speaking to customers on site in a customer-friendly and professional manner.

- Receives customers and guests in a hospitable, professional manner;

- Refers customers and guests to the appropriate colleague/department;

- Conducts commercial conversation with customers where necessary to encourage additional sales;

Ensures all orders are processed and encourages additional sales

- Processes orders and sells products to customers and advises on products with the aim of additional sales and repeat customers.

Knowledge and skills

- Commercial work experience is an advantage

- Command of the Dutch, French , English language in word and writing. German is an advantage.

- Basic knowledge of operational computer systems

- Experience with telephone customer contact is a plus

 

Key competences

- Customer/service-oriented (exude ambassadorship)

- Commercial insight

- Result-oriented

- Accuracy

- Eager to learn

- Working independently and at the same time a team player

- Strong communication skills, both oral and written

- Can easily switch between different activities

- Working proactively